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Shipping and returns

Shipping and returns

Shipping

Shipping is only available to UK addresses and will be fulfilled by Royal Mail or Parcelforce.

Shipping cost is on a fixed rate of £10.

Unfortunately, we are not able to ship to PO Boxes and BFPO addresses.

Once processed, orders are generally shipped within 2 business days (Monday to Friday). 

You will receive a shipping confirmation via email which will include a reference number.

A direct signature is required on all orders. Please ensure that you are shipping to an address where someone will be available to sign for the package.

 

Returns

If you wish to return something bought online you must notify us in writing via email before sending the goods back.

Full price items purchased online can be returned for an exchange or refund. 

Sale and discounted items are non-returnable.

Unsuitable items must be returned to us within 7 days of delivery.

They must have all tags still attached and be in their original condition (unworn, unwashed, not dry cleaned and not altered).

They must also be accompanied by the original sales receipt.

The purchaser is responsible for the cost of return. 

Items must be sent back to us using a tracked service and the relevant tracking number must be emailed to us once the return has been sent.

An exchange or refund will not be offered if you fail to adhere to any of these return policy requirements. 

This does not affect your statutory rights.

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